Processes around reducing cost and efficiency versus doing a good job and innovation, in general, are a sore point for many companies.
Staff can feel pressured and the business leaders risk damaging morale if done incorrectly.
This was a discussion point at a roundtable of senior investment leaders across the insurance industry. The group discussed target operating models where they feel emphasis should be and what their own experiences have led to.
The discussion now forms part of a new report, “Future-Proofing The Insurance Target Operating Model”, which has been published in conjunction with Clearwater Analytics.
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